These features are very helpful to any team interacting with ‍‌‍‍‌‍‌‍‍‌customers. Sales and support teams can get data on call performance, assess quality, and be more responsive to customer requests. Moreover, companies allow themselves the possibility of coupling their VoIP systems with CRM platforms, thus giving agents the facility to retrieve customer data without delay during the... https://www.capanicus.com/voip-telephony-software-app-development